Terms & Conditions

By using Giacomo Cortes Services, you agree to these terms and conditions. Please read them carefully.

I. Applicability

These general terms and conditions (the “Conditions”) apply to:

the use of any information, pictures, documents and/or other services on the following European online store of Giacomo Cortes, www.GiacomoCortes.com (the “Website”).

II. Terms of use of website

1. Data privacy

All personal data is treated confidentially, and your rights to protection of your justified concerns are observed strictly in accordance with legal requirements. For more information, please see our privacy, security and cookies policy.

2. Exclusion of liability for external links

If Giacomo Cortes online pages contain links to other sites on the Internet, Giacomo Cortes hereby declares explicitly that it has no influence on the layout or content of the linked pages. Therefore, Giacomo Cortes dissociates itself expressly from all contents of all linked pages of third parties. This declaration applies for all displayed links and for all contents of pages to which the links lead.

3. Information on the Website

The information on the Giacomo Cortes Website is for general information purposes only and does not constitute advice. Even though Giacomo Cortes has composed its Website with care, the information, texts, documents, graphics, movies, music and/or other services/information on it may contain errors or be otherwise incorrect or incomplete. Giacomo Cortes does not guarantee that the Website and/or the information is free of errors, defects, malware and viruses or that the Website and/or Information is correct, up to date and accurate.

Giacomo Cortes shall not be liable for any damages resulting from the use or inability to use of the Website, including damages caused by malware, viruses or any incorrectness or incompleteness of such information or the Website, unless such damage is the result of any willful misconduct or from gross negligence on the part of Giacomo Cortes.
Giacomo Cortes shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with this Website, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

4. Linked sites

The Website may provide links to external Internet sites. Giacomo Cortes shall not be liable for the use or content of Internet sites that link to this site or which are linked from it. Our privacy, security and cookie policy does not apply to any collection and processing of your personal data on or through such external sites.

5. Intellectual property

All brand names, logo, product names and titles used on the Website are trademarks or trade names of Giacomo Cortes or third party trademark or trade name holders. You are not allowed to use or reproduce any such trademarks, logo or trade names as this may constitute an infringement of the holder’s rights.

All Website design, texts, documents, movies, music and/or other services and the selection and arrangement thereof, and all software compilations, underlying source codes, software and all other material on this Website are the copyrights of Giacomo Cortes and/or its suppliers and subcontractors.
You are only allowed to electronically copy and to print in hard copy portions of the Website to the extent this is necessary for the purpose of placing an order with us, of for using the Giacomo Cortes Website as a shopping resource. You are not allowed to make any other use of the information and materials on this Website, including reproduction for purposes other than the one mentioned above, modification, distribution or republication. Should you wish to use materials or information from this Website, you need our prior written approval to do so.

6. Privacy, security and cookie policy

Giacomo Cortes collects and processes the personal data of the visitors of the Website according to the privacy, security and cookie policy.

7. Unsolicited Ideas

In the event you post unsolicited ideas and/or materials whether consisting of texts, images, sounds, software, information or otherwise (Materials) on this Website or send these to Giacomo Cortes by e-mail or otherwise, we shall be entitled to use, copy and/or commercially exploit such Materials to the fullest extent and free of charge and we shall not be bound by any confidentiality obligation in respect of such Materials.

You hereby indemnify and hold Giacomo Cortes harmless from and against all actions, claims and liabilities, suffered, incurred or sustained by us as a result of the use and/or exploitation of the Materials infringing the (intellectual property) rights of any third party or otherwise being unlawful towards a third party.

III. terms of sale

1. Eligibility

You can order as a registered user or as a guest. You need an email address to place an order, and you may need to set your browser to accept both cookies and pop-ups in order to be able to use all the functionalities of the Giacomo Cortes Website, which includes adding products to your shopping cart and submitting your order.

2. Ordering

The products offered on the Website represent an offer to purchase products from Giacomo Cortes based on the data provided on the Giacomo Cortes Website.

All prices indicated are EUR amounts and include value added tax. If Giacomo Cortes is not able to execute an order, Giacomo Cortes will inform you as quickly as possible. Orders are accepted only in quantities usual for households.

When you submit an order, we will send you an email acknowledging receipt of your order (“Order Confirmation”). This does not mean that we have accepted your order. Our acceptance of the order takes place when the products are shipped to you – we will send you an email confirming that the products have been shipped (“Shipping Confirmation”).

Products on the Giacomo Cortes Website are in stock and are ready to be sent. Any sizes that are out of stock are marked as unavailable. We may have stock issues from customers ordering products at the same time. When we are unable to ship an item already ordered, we may cancel that part of your order and you will be reimbursed or not charged accordingly. We work hard to keep our stock levels as accurate as possible. Occasionally, errors may occur. Our online collection is regularly replenished so it’s worth checking back with us regularly.

If you have placed an order in error, or would like to cancel an order before it is delivered, please immediately contact Giacomo Cortes customer service. Giacomo Cortes will do its best to assist you any way it can. As Giacomo Cortes always strives for quick deliveries, it means there is not much time to cancel your order.

Please note that we cannot make or accept any changes (address, size, color) once your order has been placed.
Fulfillment of all orders on the Giacomo Cortes Website is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel an order by written notice to you in the following situations (not limitative), without being liable for any damages or costs other than repayment of any amount received from you in relation to the order we have cancelled:

– The product is not available
– Your billing information is not correct or not verifiable
– Your order is flagged up by our security systems as an unusual order or an order susceptible of fraud
– If applicable your bank transfer payment is not received within 5 business days after the Order Confirmation
– We could not deliver to the address provided by you
– Due to circumstances or events beyond our control.
– You must have an order with a minimum of €50.00 to place your order.

3. Payment

Payment method:

You can pay for the products by credit card (MasterCard, Visa, American Express), PayPal, Banktransfer.

If you have a promotion code, please enter it in the shopping bag page in the ‘Promotion code’ field and click on ‘Apply’. Please check the expiry date of your promotion code before using it. Please note that you cannot use more than one promotion code for the same purchase. Please note that if using promotion codes on products on sale and the total discount is higher than 50% of the original price the promotion code might not be applicable. Every promotion code is valid for one time use only, unless stated differently.

Data check

During the payment process Giacomo Cortes may perform credit checks. Based on the outcome thereof Giacomo Cortes may change, adjust or decline an order and/or the selected payment method. In most cases Giacomo Cortes will offer you the option to select a different payment method. Our customer service team will not be informed of the outcome of credit checks.

Your total price

The total price specified in the final checkout screen includes tax and shipping costs. This price will be recorded in the Order Confirmation. If paying by credit card, the total amount for your entire order will be reflected on your bank statement.

Price changes

The prices of the products will be as displayed on the Giacomo Cortes Website. Prices may change from time to time, but changes will not affect any order which we have confirmed in the Order Confirmation.

4. Delivery

We deliver our Timepieces worldwide. No matter where you live, your order will be shipped in time and delivered right to your door or to any other location you have stated. The packages are handled with utmost care, so the ordered products will be handed to you safe and sound, just like you expect them to be.
Delivery is included.

5. Retention of ownership

The products remain the property of Giacomo Cortes until payment is made in full.

6. Return and Cancellation

Pre-order refund policy:

If you have purchased Giacomo Cortes product(s) during the pre-order round, we regret to inform you that there is no refunds on your order unless it is claimed as a defect (please refer to our warranty section). In exchange for one-time deep discounts, customers are expected to sacrifice on small variations on the design (due to production limitations), possible delays in delivery, wait time, as well as a no-refund policy.

Standard refund policy (non-pre-order):
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. We will not refund or exchange any product that is damaged or missing parts for reasons not due to our error.
To process your return, we require a receipt or proof of purchase. Shipping and handling fees are non-refundable.

If for any reason you are not happy with your selection, you can exchange an item for another item, or return it for a credit or refund, subject to the following terms and limitations.

We only accept returns or exchanges up to 14 days from the original date of shipment. Any item to be returned or exchanged must be in new, unused and resalable condition. Any exchange or return should be sent back in the original, undamaged box and packaging, plus any accessories or extras that may have been included with the shipment. Due to our fabulous pricing, we are required to charge a €9.90 restocking fee for all items returned for a refund. Items exchanged for another item or returned for a credit are not charged a restocking fee.

Please contact our customer service before returning them !

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Exchanges (if applicable)
We only replace items if they are defective or damaged per our  warranty.  If you need to contact us regarding warranty coverage, send us an email.

Shipping
You will be responsible for paying for shipping to return your item. Shipping costs are non-refundable.
We encourage you to use a shipping method that has tracking features as we cannot issue your refund until we have received your merchandise.

7. Warranty

Giacomo Cortes warranty obligations for this hardware product are limited to the terms set forth below:Giacomo Cortes warrants this Giacomo Cortes-branded hardware product against defects in materials and workmanship under normal use for a period of LIFETIME WARRANTY from the date of retail purchase by the original end-user purchaser (“Warranty Period”). During this warranty period, if a defect arises, and you follow the instructions for returning the product, we will, at our option, either (i) repair the product using either new or refurbished parts, (ii) replace the product with a new or refurbished product, or (iii) refund the purchase price of the product. Any replacement may be, at the option of Giacomo Cortes, a new or remanufactured product.

A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you.

When a product is exchanged, any replacement item becomes your property and the replaced item becomes Giacomo Cortes property. When a refund is given, the product for which the refund is provided must be returned to Giacomo Cortes and becomes Giacomo Cortes property.

EXCLUSIONS AND LIMITATIONS
This Limited Warranty applies only to hardware products manufactured by or for Giacomo Cortes that can be identified by the “Giacomo Cortes” trade name, or logo affixed to them.

This warranty does not apply: (i) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; (ii) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (iii) defects or damage caused by misuse, accident (including without limitation collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, wiring, or testing, improper storage, use in an unapproved device or if the serial number has been removed; (iv) to damage caused by operating the product outside the permitted or intended uses described by Giacomo Cortes; (v) to damage caused by use with non-Giacomo Cortes products; (vi) to any non-Giacomo Cortes hardware products or any software, even if packaged or sold with Giacomo Cortes hardware. Giacomo Cortes does not warrant that the operation of the product will be uninterrupted or error-free. Giacomo Cortes is not responsible for damage arising from failure to follow instructions relating to the product’s use.

OBTAINING WARRANTY SERVICE

To obtain warranty service for any Product that is subject to the foregoing warranty, Consumer must notify Giacomo Cortes ([email protected]) to obtain a Return Material Authorization (“RMA”) and return the defective Product together with proof of purchase to the address specified by Giacomo Cortes in connection with the RMA.

8. Promotional offers

Promotional offers (discount codes) from Giacomo Cortes are limited to one per customer, per order. It is not possible to combine promotional codes.

IV. miscellaneous

1. Contact information

GiacomoCortes.com

Bernecker Uhren Werke

BridgeWard AG
Feffetstrasse 14
CH-9464 Rüthi
Swiss

Phone: +41 76 723 7148

Companyregister: St. Gallen CHE-417.225.271

2. Changes to these general terms and conditions

If Giacomo Cortes decides to change these general terms and conditions, we will post the changed terms and condition on the Website. You are advised to regularly check whether they have changed. These terms and conditions were last modified: 1.8.2016.

3. Governing law and jurisdiction

These general terms and conditions are governed by the laws of the Swiss. The competent court in Swiss shall have exclusive jurisdiction to settle any dispute in connection with these general terms and conditions without prejudice to the right of appeal and that of appeal to the Supreme Court.

We have copyright over this Terms and Conditions. Use by third parties – even by way of extract – for commercial purposes is not allowed. Infringements may be subject to legal action.